From Hunter Locke on 30-Jun-2009

Great facility. Flew in last Friday afternoon and they cut the hangar nightly cost in half for me, and the people were very friendly. The inside of the FBO was very clean and new with a full complement of planning computers, lounge, etc. Definitely will go back, fuel was a little high for FS in my opinion, just not worth it, but I bought it because I wanted to give them business in return for their hospitality, bravo.

From Carl D Campbell on 30-Jun-2009

We flew in for a 5-day period in June and received outstanding treatment from the staff at Sheltair. Everyone was quite helpful and very professional. I will definitely plan to use Sheltair as the FBO of choice during my next visit to KPIE. Keep up the fine work!

• June has been a productive month for the newest Sheltair Aviation facility. Our based Citation Excel has officially moved in and calls our hangar home. In addition to the Excel, we also have two C-182’s and a DA-40 that call SAV home as well.
• A warm welcome to Dennis Boissonneault with Coastal Empire Flight Training who will begin flight instruction at our location. His aircraft include an Alarus and a DA-20. Congrats!
• Our Grand Opening was held June 3rd in our lobby and we appreciate all the support from our fellow SheltAir Aviation colleagues who made this event a success.
• Thank you to all of our employees who made this month accident/injury free! Keep up the good work!
• Renovations to runway 18-36 began in mid-June and are due to cease in mid-July. The airport continues to keep us well informed of their future plans.
• A huge thank you to Joe Ribaudo who created a great Gulfstream brochure for us in efforts to gain the service aircraft gallons. Gulfstream traffic has been on an upward rise and we look forward to seeing these aircraft on a more consistent basis. By the end of the summer, Gulfstream plans on moving all of their service aircraft to the south service center while the north center will be dedicated solely to production. The south service center is adjacent to our facility and offers us great exposure to potentially fuel these aircraft.
• We sincerely appreciate all the marketing efforts network wide and hope to continue this trend!
• The picture below depicts a great day for us, despite the fact that these aircraft are not coned off. We were in the process of relocating these aircraft!

• Friends of SheltAir PIE, CWO5 Jeff Staub and Family pose for a picture during their farewell gathering, before his redeployment to Iraq.
• Happy Birthday wishes go out to Al Beese, Isael Santiago, and Tom Craft in July!
• Thank you Heather P. for all the special birthday cakes you made in June!
• Thank you to the entire PIE crew for accident/incident free month.  Management hosted a safety bar-b-que this week to show appreciation.
• The Military contract in PIE has increased our fuel sales significantly.  Thirteen T-6s spend the night on our ramp, while the crews stayed at Shepherds on Clearwater Beach. They very much enjoyed the Shepherd’s Wave nightclub!
• Business is slowly staying put, so Deen spent the day helping clean the hangar floor. You can now eat off of this floor, but we wouldn’t recommend it.

• Congratulations on another incident free month- great job, team!
• “Happy Birthday” to Leslie Overmier our Executive Administrator on 6/10.  She will be 21 (not really).
• A sincere congratulations also to Leslie Overmier for celebrating her 3 year anniversary on 6/9.
• Welcome aboard to our 2 newest Line Service Technicians Patrick Smith and Blake Creel.
• Thanks to Brandon Coleman for coming in to provide OJT training for our new-hire Line Technicians.
• As always “Thanks a million!” to Mike Seidel for keeping our equipment running.
• Our new airport is well on its well to being completed.  It is two-thirds done as we write.  SheltAir/Holland is working hard to finalize all agreements and plans for our new facility.  Expected opening date is May 10, 2010.

• Short and sweet from NYC this month: Besides the Rainy Days Sheltair Keeps providing excellent service. We thank all of our line techs for making things run smoothly!

• With the Orlando Magic managing to make it not only through the NBA playoffs against the Celtics but to the finals with the Lakers added a little more traffic for us here. We had quiet a few celebrities come through from Spike Lee and 50 cent to our regular customers Doc Rivers and “Shaq” with his ShaqLiner pickup.
• We would like to welcome our new customer Intelijet and their Lear 35 and Lear 55. They have leased space in our new hangar as well as two offices.
• Congratulations to all the staff for another accident and incident free month. Keep up the outstanding effort and diligence!

• Congratulations to our Westhampton team for another incident free month!
• See photos (below) of our BBQ Bash. Thank you Tony Frontino and Pete Hlavac for cooking up a great BBQ feast
• Welcome to our new seasonal hires: Morgan Siller, Ines Thompson, Anthony Macari, Philip Giglio, Jonathan Schretzman, Nicholas Ramirez, and Thomas Corelli!
• Welcome back to our seasonal 2008 LST’s – Michael Gianmugnai, Will Martinez, Chris Feines, Stephen Bergmann, Jonathan Basham!
• Birthday Wishes go out to Jackie Caltagirone, July 3rd, Charlie Blueweiss, July 1st, Anthony Macari, June 16th
• Looking forward to another spectacular, safe and incident free summer season!

• There is only one word to describe what has been going on in New York lately: RAIN. It has been weeks since we have seen a glimmer of sun around here. It occassionally pops out to say hello but its always a short visit. Even with all that rain we had to go ahead and prepare ourselves for the arrival of the US Open. We got the honor of having Mr. Phil Mickelson fly into us at FRG and boy, was he a nice guy. Mr. Mickelson stopped to talk and shake hands with some of us here at the FBO. It was a real pleasure having him and we hope that he will stop in here again in the future. We also had a few other big names in and with the US Open, brought alot of new customers to the airport and our facility.
• Even with the rain, The US Open trudged on, only really getting cancelled Thursday. Due to that it prolonge the event until Monday, so as you can guess Monday was one of our busiest this past week. Everyone did a great job and put in some extra effort as always and we thank them. We also had Joe & Andrea up here helping us and they are always appreciated. With the next month we are hoping to see a little bit of better weather. We’re keeping our fingers crossed and until next month, Have a happy and healthy 4th of July!

• On June 10th, 2009, the Front Desk Staff visited four hotel properties: Candlewood Suites, Best Western, Holiday Inn Express, and the Comfort Inn to ensure that their services met up to our standards for our customers. They “literally” tested the amenities out!
• On June 12th, 2009 co-owner Mike Linder from our primary Caterer, Silver Lining, stopped into our facility with Anthony’s Pizza and some fabulous desserts in an effort to sent a special “Thank You” to both our Line and Customer Service staff.
• June Birthdays: Liam McPherson on 06/09, Lita  Tanner on 06/08, Donna Erickson on 06/16, Iris Smith on 06/16, and Anthony Colon on 06/27.

• We had three anniversaries the month: Congrats to Will Eubank, Brandon Ghioto, and Dwayne Ricketts on their one year anniversaries!
• We had one birthday in the month of June.  Happy birthday goes out to our CSR Courtney Goodloe.
• We would like to welcome Tommy Blackman to the SheltAir. Tommy has over 30 years of experience fueling aircraft here in JAX and is a great addition to the team.
• The Air National guard had joint training missions with 2 different KC-135’s last month.  The KC-135’s were doing mid-air re-fueling of the F-15’s and took 70,000 gallons over the course of the 2 weeks.  Thank you, Air National Guard!

LINE SERVICE TOPIC: Found Damage Procedure:

Prior to receiving an aircraft into our care a walk-around inspection must be performed. The phrase “receiving into our care” will be defined as servicing, towing, or storage on our leaseholds.

During the walk-around inspection all external surfaces of the aircraft must be visually checked to ensure no existing damage goes unreported. Any damage to an aircraft should be considered life threatening, and this procedure may save lives.

In addition to damage found any damage incurred while the aircraft is in our care will require this procedure to be performed.

• Prior to receiving the aircraft into our care an “attention to detail” walk-around must be performed looking for existing damage that the aircraft has incurred. This includes flight damage, and ground damage.
• If damage is found DO NOT MOVE OR SERVICE the aircraft until the flight crew has been notified. If you are unable to notify the flight crew immediately, notify the supervisor and or the manager on duty.
• If the flight crew can’t be notified the supervisor and or manager on duty is to take several quality pictures of the damage, fill out a damage found statement, fill out and affix the warning transparent to the aircraft cabin door, and ensure that a damage found statement is attached to the paperwork at the front counter.
• If crew has been notified and they have acknowledged the existing damage, relocate or service safely. If step #3 has occurred safely relocate, and make continual efforts to contact the flight crew. Be sure to notate the times you placed notification calls. DO NOT SERVICE the aircraft until directed to do so by the crew.

Our customers and their assets are greatly valued by SheltAir Aviation Services. Communicating potential life threatening damage is our responsibility, and one we must take seriously.

CUSTOMER SERVICE TOPIC: Proper PPE (personnel protective equipment):

The foot is something that doesn’t get much attention unless there is a problem.  Therefore, to avoid possible injury, it’s important to think about safeguarding the foot before undertaking any job. Please make sure that all concierge and CSR’s that are cross trained for ramp or hangar operations use appropriate foot wear. These working conditions may require different safety footwear to protect the worker from injury.  All other required PPE and safety gear must be provided as well, such as hearing protection, safety whistle, reflective safety vest etc. for anyone performing tasks or entering areas that require specific Personal Protective Equipment (PPE).

From Kris Balfor on 13-Jun-2009

Flew in on my duke a few days ago. Service was fantastic, Thanks Robert, David, Jeffery, and Matthew. You guys are some hard working men!

From P David Miller on 25-Jun-2009

One of the best FBOs I have seen. Friendly staff. Linemen top notch. Always have the car pulled around with the AC on and take the bags from the plane to the trunk before I can get the doors closed, and that’s in my lowly Cherokee. Very nice waiting area with great coffee and cookies. Avgas a bit high, but that’s usual for Florida beach resort airports. ATC is always helpful and there are approaches to all 4 runways. Lot’s of fun approaching from over the bay. No complaints here.

LINE SERVICE TOPIC: Heat Exhaustion Card:

CUSTOMER SERVICE TOPIC: Did you know?

• 90% of customers will never buy from you again if you offend them, but,
• 75% of customers will come back if you work hard to solve their problems and win them back.

These statistics seem a bit confusing: 90% won’t come back, but 75% will come back if we try to solve their problems? Quite simply, this means that most organizations are not even making the effort to win back those customers who were offended. Isn’t it worth at least listening to the voice of the customer and finding out why they were offended? If you make the effort, statistics say that you will win back lost customers three out of four times. Now that’s a winning average!