sheltair

Employment Opportunities at Sheltair

All Sheltair employees work every day to meet and exceed customers' expectations. If you share this philosophy, maybe you should work with us. From Florida, Georgia to New York, we are always looking for the brightest and the best to join our team. Benefits include paid vacations, insurance and 401K participation.

Thank you for your interest in becoming a part of the Sheltair family.

Current Openings

+ Customer Service Representative (CSR) – Ft. Lauderdale, FL

Job Description:
This customer service position involves daily contact with customers and co-workers in situations that require a positive attitude, consideration and courtesy at all times. Although customer service is top priority, a large number of the CSRs daily tasks involve using a computer and a high level of concentration is imperative as the environment changes frequently and at a fast pace. Responsibilities include assisting and/or providing pilots and passengers with the following: fuel orders, online times, notices of arrivals/departures, verbal and written directions, making vehicle rental reservations, making hotel and catering arrangements, personal vehicles and A/C key handling, and person, over the telephone, radio, email and facsimile communications. The CSR is also responsible for entering data related to invoicing, payment processing and fuel records. In addition, assists with general cleaning and stocking the pilot and passenger area with coffee, water and other items as provided. 

The CSR must be able to accommodate changing work hours, variable schedules and weekend work as required.  

Qualifications: 
  • A High School diploma or GED – an Associate’s degree is preferred;
  • Experience in a dynamic, multi-tasking environment;
  • Two to four years’ relevant experience in related field;
  • Strong interpersonal, communication, organizational and customer service skills;
  • A valid driver’s license;
  • Proficiency in basic math;
  • Proficiency in the Microsoft Office suite of products;
  • A typing speed of at least 40 - 60 words per minute;
  • A professional appearance.
Please contact Saika Begani via email at This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to apply or would like additional information about this job.

+ Customer Service Representative (CSR) – Tampa, FL

Job Description:
This customer service position involves daily contact with customers and co-workers in situations that require a positive attitude, consideration and courtesy at all times. Although customer service is top priority, a large number of the CSRs daily tasks involve using a computer and a high level of concentration is imperative as the environment changes frequently and at a fast pace. Responsibilities include assisting and/or providing pilots and passengers with the following: fuel orders, online times, notices of arrivals/departures, verbal and written directions, making vehicle rental reservations, making hotel and catering arrangements, personal vehicles and A/C key handling, and person, over the telephone, radio, email and facsimile communications. The CSR is also responsible for entering data related to invoicing, payment processing and fuel records. In addition, assists with general cleaning and stocking the pilot and passenger area with coffee, water and other items as provided.  

The CSR must be able to accommodate changing work hours, variable schedules and weekend work as required.

Qualifications:
  • A High School diploma or GED – an Associate’s degree is preferred;
  • Experience in a dynamic, multi-tasking environment;
  • Two to four years’ relevant experience in related field;
  • Strong interpersonal, communication, organizational and customer service skills;
  • A valid driver’s license;
  • Proficiency in basic math;
  • Proficiency in the Microsoft Office suite of products;
  • A typing speed of at least 40 - 60 words per minute;
  • A professional appearance.
Please contact Saika Begani via email at This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to apply or would like additional information about this job.

+ General Manager – Fort Lauderdale, FL

Job Description:
The General Manager oversees all aspects of the FBO including customer relations, line operations, accounting, health, safety and environmental functions. Plans, directs and coordinates activities for the sale and provision of general aviation support services such as fuel, hangar and office rental, and P&L responsibility for a base location.  Manages and directs activities of subordinate supervisors and employees at the location.  The General Manager will promote a positive team environment to better serve our customers. 

Responsibilities:
  • Develop understanding of the market for the FBO including sales and growth opportunities.
  • Conduct ongoing analysis of competition to include selling points, product offerings and pricing.
  • Remain locally competitive by maintaining close contact with market conditions
  • Creates new opportunities by developing relationships with customers, tenants, the airport authority, local government and the local community.
  • Establish a culture that promotes safety and quality control through daily observations, shift briefings, routine audits, monthly safety meetings, training and documented safety procedures.
  • Formulate and abide by procedures for use in event of aircraft accidents, fires or other emergencies.
  • Establish a culture that promotes customer loyalty by creating an environment of increased employee engagement
  • Regularly interact with customers and tenants to promote the FBO and to measure the level of customer satisfaction. Use customer feedback to constantly develop and improve capabilities and processes.
  • Manage Operations, including ensuring proper staffing levels are maintained based on daily/weekly/monthly volumes
  • Develop new business plans with capital requirements and anticipated performance. Prepare the FBO budget with insight for the capability of and opportunities for the FBO.
  • Responsible for financial management of base including capital expenditures, forecasting, budgeting, audit performance and expense management.
  • Carry out management responsibilities in accordance with the organization’s policies and applicable laws.
  • Perform leadership functions such as conducting annual reviews, making hiring decisions, and managing performance of direct reports, which includes mentoring, and skill development.
  • Ensure employees receive company communications and necessary training including safety, customer service standards, Company values, etc.
  • Ensure training and development of employees to improve work performance and maximize employee potential.
  • Develop and maintain good relations with the Airport and local government authorities
  • Develop and maintain good relations with the local community
  • Develop and maintain good relations with tenants & customers
  • Responsible for developing and promoting sales and marketing initiatives for the FBO and real-estate operations
  • Other responsibilities as requested or assigned
 Skills
  • Well organized
  • Good communication skills
  • Sales and marketing skills
  • Leader of people
  • Basic finance & analysis
  • Aviation industry and operations
  • Customer service
  • Safety training and risk management.
 Position Requirements:
  • Bachelor’s Degree in Business, Aviation Management or related field
  • Five (5) to ten (10) years related experience and/or training with at least three (3) years related general aviation management experience.
  • Ability to work in a dynamic and fast paced operational environment
  • Knowledge of operational Corporate policies and procedures
  • Analytical thinking, goal-directed leadership and service-oriented performance
  • Demonstrated ability to develop and motivate personnel
  • Operational decision-making
  • Strong Interpersonal and Communicational skills
  • Must be able to read, write, and understand the English Language. Bi-lingual ability preferred (Spanish, Portuguese and French)
  • Knowledge of Microsoft Outlook, Excel, Word and web based applications.
  • Must possess a valid driver’s license
  • Must be able to pass airport security background check
Please contact Saika Begani via email at This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to apply or would like additional information about this job.

+ Line Service Supervisor – Fort Lauderdale, FL

Job Description:

The Line Service Supervisor is responsible for leading, supervising and coordinating the activities of the line service technicians providing aircraft refueling and exceptional customer service to discriminating general aviation customers.  The LSS also ensures compliance with company policies and safety regulations, trains new employees and assigns duties to his/her direct reports, maintains fuel inventories, ensures the safe and efficient use of equipment, and orders supplies and equipment as necessary.  In this role, the LSS ensures new procedures are followed to the letter and new information is passed on to the technicians.  An important responsibility of the LSS, as a first and last contact as customers arrive and depart the facilities, is to represent Sheltair in a positive and professional manner, while developing and maintaining excellent relationships with customers.   Although delivering customer service is top priority, many daily tasks involve physical activities such as climbing ladders, pulling fuel hoses and carrying baggage.  In addition, the LSS assists with ramp operations such as towing, wing-walking, directing and parking aircraft as necessary.  The LSS leads by example when working alongside his/her direct reports and provides the manager with input regarding staffing, scheduling, on-the-job training, employee rewards and employee performance.The LSS must be able to accommodate long hours during busy periods and special event periods. Qualifications:
  • A High School diploma or GED;
  • A minimum of one to three years’’ relevant experience in related field;
  • Strong interpersonal, communication, organizational and customer service skills;
  • A valid driver’s license;
  • Ability to handle moderate to heavy physical activity to fuel aircraft and handle baggage – must be able to lift up to 50 lbs.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sheltair will be based on merit, qualifications and abilities. Sheltair fully supports the concept of equal employment opportunity. We administer our Human Resource programs to comply with all applicable anti-discrimination laws. Sheltair does not discriminate in employment opportunities or practices on the basis of race, color, creed, sex, national origin, age, disability, or any other characteristic protected by law.Please contact Saika Begani via email at This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to apply or would like additional information about this job.

+ Line Service Supervisor – Tampa, FL

Job Description:
The Line Service Supervisor is responsible for leading, supervising and coordinating the activities of the line service technicians providing aircraft refueling and exceptional customer service to discriminating general aviation customers.  The LSS also ensures compliance with company policies and safety regulations, trains new employees and assigns duties to his/her direct reports, maintains fuel inventories, ensures the safe and efficient use of equipment, and orders supplies and equipment as necessary.  In this role, the LSS ensures new procedures are followed to the letter and new information is passed on to the technicians.  An important responsibility of the LSS, as a first and last contact as customers arrive and depart the facilities, is to represent Sheltair in a positive and professional manner, while developing and maintaining excellent relationships with customers.   Although delivering customer service is top priority, many daily tasks involve physical activities such as climbing ladders, pulling fuel hoses and carrying baggage.  In addition, the LSS assists with ramp operations such as towing, wing-walking, directing and parking aircraft as necessary.  The LSS leads by example when working alongside his/her direct reports and provides the manager with input regarding staffing, scheduling, on-the-job training, employee rewards and employee performance.

The LSS must be able to accommodate long hours during busy periods and special event periods.

Qualifications:
  • A High School diploma or GED;
  • A minimum of one to three years’’ relevant experience in related field;
  • Strong interpersonal, communication, organizational and customer service skills;
  • A valid driver’s license;
  • Ability to handle moderate to heavy physical activity to fuel aircraft and handle baggage – must be able to lift up to 50 lbs.
Please contact Saika Begani via email on This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to apply or would like additional information about this job.

+ Line Service Technician – Daytona Beach, FL

Job Description:
  • Greet, park, tow, move and marshal aircraft arriving or departing, ramp area.
  • Provide lavatory and water service as required.
  • Provide shuttle service for passengers/crew as required.
  • Fuel aircraft Jet-A- 100LL as required.
  • Assist with customer service duties as required.
  • Provide oil for aircrafts as required.
  • Assist with general cleaning and clearing of debris from ramp, building and customer area.
  • Assist passengers and/or crew with baggage/ cargo as needed.
  • Assist with wing walking duties as required.
  • Sump fuel tanks and trucks daily and record finding.
  • Comply with all company and airport regulations.
  • Perform other duties as needed.
Qualifications:
  • High school diploma or GED
  • Complete NATA safety 1st initial training and recurrent every 2 years.
  • Must possess a valid state driver’s license, CDL preferred.
  • Must complete the company’s training program.
  • Require moderate to heavy physical exertion to fuel aircraft and handle baggage.
Please contact Saika Begani via email at This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to apply or would like additional information about this job

+ Line Service Technician – Ft. Lauderdale, FL

Job Description:
  • Greet, park, tow, move and marshal aircraft arriving or departing, ramp area.
  • Provide lavatory and water service as required.
  • Provide shuttle service for passengers/crew as required.
  • Fuel aircraft Jet-A- 100LL as required.
  • Assist with customer service duties as required.
  • Provide oil for aircrafts as required.
  • Assist with general cleaning and clearing of debris from ramp, building and customer area.
  • Assist passengers and/or crew with baggage/ cargo as needed.
  • Assist with wing walking duties as required.
  • Sump fuel tanks and trucks daily and record finding.
  • Comply with all company and airport regulations.
  • Perform other duties as needed.
Qualifications:
  • High school diploma or GED
  • Complete NATA safety 1st initial training and recurrent every 2 years.
  • Must possess a valid state driver’s license, CDL preferred.
  • Must successfully complete the company’s training program.
  • Require moderate to heavy physical exertion to fuel aircraft and handle baggage.
Please contact Saika Begani via email on This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to apply or would like additional information about this job.

+ Line Service Technician – Lakeland, FL

Job Description:
  • Greet, park, tow, move and marshal aircraft arriving or departing, ramp area.
  • Provide lavatory and water service as required.
  • Provide shuttle service for passengers/crew as required.
  • Fuel aircraft Jet-A- 100LL as required.
  • Assist with customer service duties as required.
  • Provide oil for aircrafts as required.
  • Assist with general cleaning and clearing of debris from ramp, building and customer area.
  • Assist passengers and/or crew with baggage/ cargo as needed.
  • Assist with wing walking duties as required.
  • Sump fuel tanks and trucks daily and record finding.
  • Comply with all company and airport regulations.
  • Perform other duties as needed.
Qualifications:
  • High school diploma or GED
  • Complete NATA safety 1st initial training and recurrent every 2 years.
  • Must possess a valid state driver’s license, CDL preferred.
  • Must complete the company’s training program.
  • Require moderate to heavy physical exertion to fuel aircraft and handle baggage.
Please contact Saika Begani via email at This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to apply or would like additional information about this job

+ Line Service Technician – Long Island, NY

Job Description:
  • Greet, park, tow, move and marshal aircraft arriving or departing, ramp area.
  • Provide lavatory and water service as required.
  • Provide shuttle service for passengers/crew as required.
  • Fuel aircraft Jet-A- 100LL as required.
  • Assist with customer service duties as required.
  • Provide oil for aircrafts as required.
  • Assist with general cleaning and clearing of debris from ramp, building and customer area.
  • Assist passengers and/or crew with baggage/ cargo as needed.
  • Assist with wing walking duties as required.
  • Sump fuel tanks and trucks daily and record finding.
  • Comply with all company and airport regulations.
  • Perform other duties as needed.
Qualifications:
  • High school diploma or GED
  • Complete NATA safety 1st initial training and recurrent every 2 years.
  • Must possess a valid state driver’s license, CDL preferred.
  • Must complete the company’s training program.
  • Require moderate to heavy physical exertion to fuel aircraft and handle baggage.
Please contact Saika Begani via email at This email address is being protected from spambots. You need JavaScript enabled to view it. you wish to apply or would like additional information about this job.

+ Line Service Technician – Panama City, FL

Job Description:
  • Greet, park, tow, move and marshal aircraft arriving or departing, ramp area.
  • Provide lavatory and water service as required.
  • Provide shuttle service for passengers/crew as required.
  • Fuel aircraft Jet-A- 100LL as required.
  • Assist with customer service duties as required.
  • Provide oil for aircrafts as required.
  • Assist with general cleaning and clearing of debris from ramp, building and customer area.
  • Assist passengers and/or crew with baggage/ cargo as needed.
  • Assist with wing walking duties as required.
  • Sump fuel tanks and trucks daily and record finding.
  • Comply with all company and airport regulations. Perform other duties as needed.
Qualifications:
  • High school diploma or GED
  • Complete NATA safety 1st initial training and recurrent every 2 years.
  • Must possess a valid state driver’s license, CDL preferred.
  • Must successfully complete the company’s training program.
  • Require moderate to heavy physical exertion to fuel aircraft and handle baggage. 
Please contact Saika Begani via email at This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to apply or would like additional information about this job.

+ Line Service Technician – West Hampton, NY

Job Description:
  • Greet, park, tow, move and marshal aircraft arriving or departing, ramp area.
  • Provide lavatory and water service as required.
  • Provide shuttle service for passengers/crew as required.
  • Fuel aircraft Jet-A- 100LL as required.
  • Assist with customer service duties as required.
  • Provide oil for aircrafts as required.
  • Assist with general cleaning and clearing of debris from ramp, building and customer area.
  • Assist passengers and/or crew with baggage/ cargo as needed.
  • Assist with wing walking duties as required.
  • Sump fuel tanks and trucks daily and record finding.
  • Comply with all company and airport regulations. Perform other duties as needed.

Qualifications:
  • High school diploma or GED
  • Complete NATA safety 1st initial training and recurrent every 2 years.
  • Must possess a valid state driver’s license, CDL preferred.
  • Must successfully complete the company’s training program.
  • Require moderate to heavy physical exertion to fuel aircraft and handle baggage.
 Please contact Saika Begani via email on This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to apply or would like additional information about this job.

 

Sheltair is an Equal Opportunity/Affirmative Action Employer

Sheltair Aviation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Sheltair Aviation complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

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