Tenant Portal
Why use Sheltair’s Tenant Portal?
Make efficient and secure payments using a bank account or credit/debit card. There is no cost to link a bank account and a 2.5% service fee for credit/debit cards. Check payment statuses, set up autopay, make one-time payments, and review payment history and account balance, all on the Tenant Portal.
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Instructions On How To Set Up Commercial Café
1. Go to your Commercial Café online payment portal.
2. On the left side of the screen, click “Make Payments.”
This screen will show your current balance and any future charges that will occur.
3. To link a bank account, credit card or debit card to Commercial Café, click “Payment Accounts.”
a. Choose which form of payment you would like to add and follow the on-screen instructions.
b. If you add a bank account, please allow 1-2 business days for your account to be verified.
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- A small deposit will be made in your bank account, and you will have to input that deposited amount in Commercial Café at the time of verification.
3. To set up auto pay, click “Auto-pay Setup” tab.
a. Select the account you want the rent amount to be pulled from.
b. Enter Start and End date of the automatic payments
c. Pick 4th or 5th for “Pay on Day”
d. Enter max amount (total monthly amount incl. taxes)
e. Click Save
*Please note: when initially setting up auto pay, it will start automatic payments the following month. You will have to manually pay the current month’s balance.
For example, if you set up auto-pay mid-January (and haven’t paid your January balance), auto-pay will start February 1st. You will then have to pay January’s balance manually.